WASA CMS application provides solution in hands to the general public for registering the complaints related to their zone. The purpose of this application is to launch complaint related to operations (which includes manhole issues, water shortage, de-silting, ponding or pipe leakage etc.) and revenue type (which includes billing problem, meter reading issue or adjustment of bill etc.). It is used by general public. Complainants and complaints information is entered in the form and related complaints picture is captured